Privacy Policy
Last updated: March 2026 · Idensal Ltd, London, United Kingdom
1. Data Controller
Idensal Ltd is the data controller responsible for your personal data. We are registered in England and Wales. For any privacy enquiries, contact us at hello@idensal.com.
2. What Data We Collect
We collect information you provide when creating an account (name, email address, phone number, profile photo), service-related data (occupation, certifications, service area, availability), usage data (messages, reviews, job applications), and technical data (IP address, browser type, device information) collected automatically when you use the platform.
3. How We Use Your Data
We use your data to operate and improve the platform; match clients with relevant professionals; send you notifications about messages, applications, and account activity; process payments and prevent fraud; comply with legal obligations; and communicate important service updates.
4. Legal Basis for Processing
We process your data on the following bases under UK GDPR: performance of a contract (providing the platform service), legitimate interests (improving the platform, preventing fraud), consent (marketing communications, optional features), and legal obligations (tax reporting, regulatory compliance).
5. Data Sharing
We share limited profile information with other users to facilitate connections (e.g. your name, occupation, and service area are visible on your profile). We use third-party service providers for hosting (Google Cloud/Firebase), email delivery, and payment processing. We do not sell your personal data to third parties.
6. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain certain records (e.g. financial transaction data for up to 7 years).
7. Your Rights
Under UK GDPR, you have the right to access your personal data, rectify inaccurate data, request erasure of your data, restrict processing in certain circumstances, data portability (receive your data in a machine-readable format), and object to processing based on legitimate interests. To exercise any of these rights, contact us at hello@idensal.com. We will respond within 30 days.
8. Cookies
We use essential cookies to keep you signed in and remember your preferences. We use analytics cookies (with your consent) to understand how the platform is used. You can manage cookie preferences in your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), secure authentication (Firebase Auth), and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
10. International Transfers
Your data may be processed by service providers located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
11. Changes to This Policy
We may update this policy from time to time. Material changes will be notified via email or an in-app notice. The "last updated" date at the top of this page indicates when the policy was last revised.
12. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk. We encourage you to contact us first at hello@idensal.com so we can try to resolve your concern.