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Terms & Conditions

A legal disclaimer

Effective date: 18th September 2025
Company: Idensal Ltd, registered in Scotland, No. 863373
Registered office: 272 Bath Street, Glasgow, G2 4JR
Contact: hello@idensal.com

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1) What we are (and aren’t)

  • Idensal is an introducer. We help clients and local providers (sole traders and companies) find each other.

  • We are not a party to your contract. Any work agreed is strictly between client and provider.

  • No payments on-platform (MVP). You arrange scope, price, and payment off-platform at your own discretion.

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2) Who can use Idensal

  • You must be 18+ and able to form a contract.

  • Providers must comply with applicable law, permits, insurance and any trade qualifications required for the services they offer.

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3) Your account & security

  • Keep your login secure; you’re responsible for activity on your account.

  • We may suspend or terminate accounts for policy breaches or risk.

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4) Posting jobs & applying

  • Clients: post accurate details and (if possible) photos. Don’t post misleading, illegal, or unsafe requests.

  • Providers: only apply to jobs you can deliver. Be clear about price ranges and availability.

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5) Content you upload (photos, text, profile)

  • You keep ownership. You grant Idensal a non-exclusive, worldwide, royalty-free licence to host, display, adapt for layout, and promote your content within Idensal (including our social channels and emails) to operate and market the service.

  • You warrant your content doesn’t infringe rights and doesn’t include personal data of others without consent.

  • We may blur addresses or remove EXIF location in public views to protect privacy.

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6) Acceptable use (what’s not allowed)

You must not upload, request, or promote:

  • Illegal, dangerous, or regulated services without proper licence/permits.

  • Hate, harassment, threats, or discrimination.

  • Fraud, scams, or spam.

  • Pornographic/sex services or escorting.

  • Weapons, hazardous materials, or waste handling without licences.

  • Doxxing, precise home addresses in public text fields (keep it general).

  • Attempts to reverse engineer, scrape, or overload the service.

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7) Ranking & visibility

  • No pay-to-rank. Organic order is driven by relevance signals we define (e.g., proximity, match to category, activity).

  • We may A/B test layouts or ordering to improve user outcomes.

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8) Messaging & off-platform dealings

  • Keep communication on Idensal until you decide to proceed.

  • If you take conversations off-platform, you may lose any product benefits (e.g., unified inbox, future evidence features).

  • Idensal does not mediate disputes in MVP.

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9) Reporting & takedown

  • Use Report links or email [hello@idensal.com] to flag content/users.

  • We may remove content or accounts at our discretion and will act promptly on illegal content.

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10) Intellectual property

  • The Idensal platform, logos, and code are our IP. Don’t copy, frame, or redistribute without permission.

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11) Disclaimers & liability

  • Idensal is provided “as is.” We do not guarantee provider identity, quality, availability, or job outcomes.

  • To the extent permitted by law, we’re not liable for lost profits, consequential or indirect losses. Our total liability for any claim is capped at the higher of £100 or the fees you paid us in the 12 months before the claim (MVP is typically £0).

  • Nothing limits liability for fraud, death/personal injury due to negligence, or other rights that cannot be excluded.

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12) Termination

  • You may close your account anytime. We may suspend/terminate for breach, abuse, risk, or legal reasons.

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13) Changes

  • We may update these Terms. We’ll post the new date and, for material changes, notify users by email/in-app.

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14) Governing law

  • These Terms are governed by the law of Scotland. Courts of [Scotland/England] have exclusive jurisdiction.

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